ShelbyWin Casino Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you create an account, use our services or visit our website. We take your privacy seriously and aim to be clear about what information we hold, why we need it and how you can manage it.

Types of data we collect

We collect a range of information to deliver and improve our services. This includes personal data you provide directly, technical data generated when you use the site and transactional records of your account activity.

Personal data

Personal data may include your name, date of birth, contact details (email and telephone), identity documents and verification data, billing and payment information, and any communications you send to us. We collect this information when you register, verify your account or contact customer support.

Technical data

Technical data covers IP address, device identifiers, browser and operating system type, pages visited, search terms, and interaction data. We use this to maintain site performance, detect abuse and improve functionality.

Transactional data

Transactional records include deposits, withdrawals, bets, game history and bonus activity. We retain these records to manage your account, process payments and meet our compliance and security obligations.

Use of information

We use your information to operate your account, process payments, verify identity, prevent fraud and comply with legal obligations. We also use data to provide customer support, resolve disputes and maintain security. Where permitted, we may use aggregated or anonymised data for analysis and product improvements.

Data protection practices

We use administrative, technical and physical measures to protect information against unauthorised access, loss or alteration. Access to personal data is limited to authorised staff and third parties who need it to perform services on our behalf. While we strive to protect your information, no system is entirely secure and we cannot guarantee absolute protection.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to enable core site functions, remember preferences and provide analytics. Some cookies are essential for account functionality; others support performance and personalised content. You can manage cookie preferences in your browser settings, though this may affect site behaviour.

User rights

You have rights to access, correct and request deletion of your personal data, subject to any legal or regulatory retention requirements. You may also object to processing for direct marketing and request restriction of processing in certain circumstances. To exercise your rights, contact our support team as described below.

Access, correction and deletion of data

To request access, correction or deletion, provide sufficient information to identify your account. We will verify requests to protect your data and respond within a reasonable timeframe. Some information may be retained where required for legal, tax or security purposes.

Information sharing and third parties

We share data with payment processors, identity verification providers, fraud prevention services, analytics vendors and other service providers as necessary to operate the service. We may also disclose information where required by law or to protect our rights. Third parties are required to use data only for the purposes we specify and to maintain equivalent security standards.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified on the site or by other appropriate means. The current version will always be available on our website.

Contact

If you have questions or wish to make a data request, please contact [email protected].