Our support team is available to help with questions about withdrawals, deposit limits, account-related issues, time-outs and self-exclusion, as well as technical concerns or general feedback. You can reach us for help with payments, bonus balance or free spins and we will respond through convenient channels. For urgent account queries use live chat or phone; for detailed enquiries please email and include your account ID to speed up verification and resolution.
| Department | Contact |
|---|---|
| Customer support | [email protected], Live chat 24/7, typical response within 30 mins |
| General enquiries | [email protected], response within 24 hours |
| Affiliate enquiries | [email protected], account manager on request |
| Phone | +44 20 3587 4926, calls answered during working hours |
| Working hours | Mon - Fri, 09:00-18:00 |
| Privacy enquiries | [email protected], security enquiries handled by dedicated team |
Email Support
Email is the preferred way to contact support about detailed requests, account-related issues, or matters that require an explanation or supporting documents. Include a clear subject line and make sure your contact details are current so the team can identify your request and reply without unnecessary delays. Please provide only the information needed to handle your enquiry.
Contact Form
Response Time
Our support team aims to respond quickly to all enquiries. Most requests are answered within one business day. Simple account and payment questions are usually resolved at first contact, while more complex issues - such as document checks or disputed transactions - may take longer depending on their nature. We’ll keep you updated on progress and provide an estimated timeline when needed.
Feedback
Your feedback matters to us. Share suggestions, ideas or issues to help improve the site and gameplay. We review every message carefully and use feedback to refine features, promotions and support. Tell us what’s working, what could be easier, or which new games and payment options you’d like to see. Thank you for helping us make the casino better for everyone.