ShelbyWin Casino Responsible Gambling

We are committed to safer gambling and to helping you keep play under control. Our aim is to provide a secure environment where players can enjoy themselves while staying safe. We take player protection seriously and offer clear options so you can manage how you play, how long you play and how much you spend.

Our player protection principles

We promote responsible play by prioritising transparency, data privacy and fair access to control tools. We expect all players to be 18 or over. We will act if we see signs of problem behaviour and will work with you to restrict activity or close accounts if that is best for your wellbeing.

Activity-control tools

To help you manage play we provide a range of tools that can be set in your account or applied by contacting support. These include deposit limits, loss limits, session time limits, reality checks and temporary account breaks. If you need help setting any control, our support team can assist.

Deposit limits

You can set limits on how much you deposit over a day, week or month. Limits are designed to put you in control of spending. You can reduce or remove a limit at any time, though increases may be subject to a waiting period for your protection.

Loss limits

Loss limits let you cap the total net losses over a chosen period. When you reach a loss limit, further play is prevented until the limit resets or is changed. This helps prevent continued play after losses become concerning.

Time limits and session controls

Session limits and reality checks remind you when you have been playing for a set period. You can choose regular reminders, daily time limits or short breaks. If you prefer, ask support to apply forced breaks from the account.

Self-exclusion and account breaks

If you need to stop for a while you can choose self-exclusion for a defined period. Self-exclusion can be applied via your account or by contacting support, and it prevents access to the account for the chosen time. Persistent or long-term self-exclusion options are available on request.

Recognising signs of problematic behaviour

Look out for changes such as chasing losses, borrowing to play, neglecting daily responsibilities, or hiding activity. If you or someone you know shows these signs, take immediate steps to restrict access and seek support.

Practical tips to stay in control

Set deposit and time limits before you start, use session reminders, never gamble with money you need for essentials and avoid playing while under stress or intoxicated. Talk openly with a friend or family member about limits and stick to them.

Professional help and support organisations

If you need further assistance, consider contacting recognised support organisations for confidential help and practical tools. Organisations offering advice, helplines and self-exclusion schemes can provide professional guidance and treatment options. If you want us to help make contact or to apply limits to your account, please reach out to support for prompt assistance.