General Terms and Conditions

This page sets out the rules that govern use of our platform and explains the relationship between us and our users. It describes your responsibilities when you register and use your account, the checks we may carry out, and how we manage payments, promotions and disputes. By using our services you accept these terms and any updates we publish on the site.

Account responsibilities

When you open an account with us you agree to provide accurate and up-to-date information and to keep login details secure. You are responsible for any activity that occurs under your account. If you suspect unauthorised access you must notify us immediately via the support channels shown on the site.

We may impose account limits, including deposit, wagering and withdrawal limits, and we may require verification documents before allowing certain account activity. Failure to cooperate with verification requests may lead to temporary suspension or closure of your account and withholding of funds until checks are complete.

Eligibility requirements

To use our services you must meet the eligibility criteria set out at registration. You must be of legal age to gamble in the jurisdiction from which you access the site and you must not be excluded from gambling by any self-exclusion scheme or legal restriction. You must only hold one account and you must not permit others to use your account.

Acceptable platform use

You must not use the platform for unlawful purposes, to attempt to manipulate game outcomes, or to engage in behaviour the operator considers abusive or fraudulent. Prohibited activity includes collusion, bonus abuse, misuse of payment methods and automated play that conflicts with our terms.

We reserve the right to suspend or close accounts and to void bets or bonus activity where we suspect unacceptable use. We will notify you of any action and provide a means to request further details where appropriate.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific rules published with each offer. General rules include the requirement to opt in where stated, restrictions on eligible games, and wagering contribution rates. Bonuses may carry wagering requirements and other conditions that must be met before withdrawal.

Only one bonus may be active on an account at a time unless an offer states otherwise. We may refuse, withdraw or reclaim any bonus where we reasonably suspect abuse or where a user has breached the terms.

Deposits and withdrawals

We accept the payment methods listed on the cashier page. Deposits will be processed in accordance with the provider used and may be subject to verification checks. Withdrawals are subject to identity and fraud checks and may be delayed until verification is complete.

We may apply account limits and conduct additional checks to confirm source of funds or ownership of payment methods. Where checks are required we will communicate the documents needed and the next steps. Any fees applied by payment providers are outside our control and will be shown at the point of transaction where applicable.

Dispute resolution

If you have a complaint you should contact our support team so we can investigate. We aim to resolve disputes promptly and fairly. If you remain dissatisfied we will explain any further steps available, including independent adjudication where applicable and available for the market you are in.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and, where appropriate, notified to users. Continued use of the platform after changes are published constitutes acceptance of the updated terms. You should review the terms regularly to stay informed.